Sales Coordinator

Sales Coordinators

\n
• Location: Surrey
\n
• Job Type: Full-time & Part Time
\n
• Hours Available: Monday to Friday 8am to 5pm, 8.30am to 5.30pm and 12.30pm to 5.30pm
\n

Are you looking to join a growing business within a friendly and dynamic team? An exciting opportunity has arisen for a dedicated Sales Coordinator to join a vibrant and collaborative Sales team/ This role is pivotal in managing customer interactions, processing quotes and orders with precision and ensuring high-quality customer experience. The Sales Coordinator will play a key role in maintaining commitment to continuous improvement and exceeding expectations.

Day-to-day duties of the role:

\n
• Process quotes and orders through multiple channels efficiently and effectively.
\n
• Engage in upselling and cross-selling where appropriate.
\n
• Support with tender quote input
\n
• Proactively escalate issues and manage customer expectations.
\n
• Build and maintain strong relationships with customers, getting to know them on a first-name basis.
\n
• Handle calls and enquiries in line with service level agreements (SLAs).
\n
• Follow up on quotes and manage the sales inbox.
\n
• Contact customers for any queries on quotes/orders to ensure accuracy and adherence to company policy.
\n
• Assist other areas of sales as required and ensure smooth handover of after-sales queries.
\n
• Contribute to the quote conversion rate by efficiently turning quotes into orders.
\n

Required Skills & Qualifications:

\n
• Essential:\n
  \n
  • Experience in a fast-paced customer service environment.
  \n
  • Strong customer service skills with excellent communication and listening abilities.
  \n
  • Proficient telephone manner and strong order processing skills with attention to detail.
  \n
\n
• Desirable:\n
  \n
  • Knowledge of the plumbing industry or technical experience in the industry.
  \n
  • Familiarity with CRM systems & Microsoft Office.
  \n
  • Experience in proactive calling.
  \n
\n

Benefits:

\n
• Competitive salary and job stability.
\n
• Opportunities for professional growth and development.
\n
• Supportive team environment focused on innovation and efficiency.
\n

Please apply online now to avoid disappointment.