Head of Account Management

Head of Account Management

North West (Hybrid Working) | Up to £67,000 + £5,400 Car Allowance + Bonus

We are exclusively partnering with a well-established UK business to recruit an experienced Head of Account Management.

Reporting directly to the Managing Director, this is a key leadership role responsible for driving commercial performance, customer retention, revenue forecasting and team development.

This is far more than a traditional account management position. We are looking for a commercially driven leader who can take ownership of performance, develop a high-performing team, strengthen customer engagement and drive business growth.

Forecasting & Ownership of Numbers

\n
• Own company revenue forecasting and performance reporting.
\n
• Deliver accurate forecasts and communicate risks and opportunities.
\n
• Drive accountability for revenue performance.
\n

Leadership & Team Development

\n
• Lead, coach and develop the Account Management team.
\n
• Create a culture of accountability and continuous improvement.
\n
• Inspire, motivate and challenge the team to maximise performance.
\n

Commercial Growth

\n
• Drive customer retention, profitability and account development.
\n
• Identify opportunities to increase revenue within existing accounts.
\n
• Support pricing strategies, commercial reviews and contract negotiations.
\n

Sales & Customer Engagement

\n
• Lead from the front in developing customer relationships.
\n
• Encourage greater face-to-face customer engagement.
\n
• Promote a proactive and commercially focused approach to account management.
\n

Driving Change

\n
• Bring fresh ideas and challenge existing ways of working.
\n
• Build credibility with customers and stakeholders.
\n
• Drive improvements across the function and wider business.
\n

\n
• Lead and develop the Account Management function.
\n
• Conduct regular account reviews, forecasting meetings and performance discussions.
\n
• Manage strategic customer relationships and support account growth.
\n
• Develop customer retention and commercial growth strategies.
\n
• Monitor performance trends and identify opportunities for improvement.
\n
• Collaborate with internal teams to ensure exceptional customer outcomes.
\n
• Support commercial negotiations and customer reviews.
\n

\n
• Proven leadership experience within Account Management, Client Services, Sales or Commercial functions.
\n
• Strong forecasting capability and commercial awareness.
\n
• Track record of driving customer growth and retention.
\n
• Experience developing high-performing teams.
\n
• Excellent communication and stakeholder management skills.
\n
• Proactive, resilient and results focused.
\n

Experience within print, packaging, manufacturing, fulfilment or a similar complex B2B environment would be advantageous. However, exceptional candidates from other sectors will also be considered.

\n
• Salary up to £67,000 DOE
\n
• £5,400 Car Allowance
\n
• Bonus up to £10,000
\n
• 26 Days Holiday + Bank Holidays
\n
• Pension Scheme
\n
• Cycle to Work Scheme
\n
• Employee Discounts Platform
\n
• Hybrid Working
\n

If you're a commercially focused leader with the ability to own performance, develop people and drive customer growth, we'd love to hear from you.