Customer Service Administrator

Customer Service Administrator

Service Delivery teamWakefield£25,000 - £26,000Full Time | Permanent

Are you an organised administrator with strong Excel skills looking to join a forward-thinking and innovative organisation?

We are recruiting for a Service Delivery Administrator to join a fantastic business in Wakefield that is known for its excellent culture, supportive management team, and genuine opportunities for career progression.

This is a varied role where you will play a key part in supporting service delivery operations, maintaining accurate data, producing reports, and ensuring customers receive an exceptional level of service.

Key Responsibilities

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• Supporting the Service Delivery team with day-to-day administration
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• Maintaining and updating customer and operational data
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• Producing reports and analysing information using Excel
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• Monitoring service performance and KPI data
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• Coordinating customer requests and ensuring timely resolution
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• Liaising with internal departments to ensure smooth service delivery
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• Managing documentation, records, and system updates
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• Identifying opportunities to improve processes and efficiencies
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Requirements

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• Previous administration experience within a busy office environment
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• Strong Microsoft Excel skills, including data manipulation and reporting
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• Excellent attention to detail and organisational skills
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• Strong communication skills and a proactive approach
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• Ability to manage multiple tasks and prioritise workloads effectively
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• Confident working with systems, data, and reporting tools
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What's on Offer?

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• Salary of £25,000 - £26,000
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• Fantastic company culture and working environment
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• Genuine progression and development opportunities
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• Opportunity to join an innovative and growing organisation
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• Supportive and collaborative team
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This is an excellent opportunity for an ambitious administrator looking to develop their career within a business that truly invests in its people.