Customer Service Advisor

Customer Service Advisor

Location: Godalming / Hybrid

Employment Type: Full-time

Salary: 25,000 + bonus

We are working with a client based in Godalming who are committed to delivering outstanding service and protection to their customers. We offer a wide range of products and pride ourselves on our customer-first approach.

We're looking for friendly, professional, and solution-focused individuals to join the team as a Customer Service Advisors

Role Overview

As a Customer Service Advisor, you will be the first point of contact for our customers, providing support, guidance, and information across the products. you'll play a vital role in delivering an exceptional customer experience.

Key Responsibilities

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• Handle inbound and outbound calls, emails, from customers
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• Provide accurate information at all times
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• Resolve customer queries efficiently and professionally, escalating when necessary
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• Maintain up-to-date knowledge of company products, procedures
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• Accurately update customer records and follow up on outstanding issues
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• Promote additional products and services where appropriate, adhering to compliance standards
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• Meet individual and team KPIs related to service quality, call handling time, and customer satisfaction
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Required Skills & Experience

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• Previous customer service experience (insurance or financial services preferred)
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• Excellent verbal and written communication skills
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• Strong problem-solving abilities and a customer-first mindset
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• Confident in using CRM systems and multitasking in a fast-paced environment
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• Ability to work independently and as part of a team
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• Attention to detail and strong organisational skills
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• Knowledge of FCA regulations (desirable but not essential)
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Qualifications

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• GCSEs (or equivalent) in English and Maths
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What We Offer

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• Competitive salary and performance-related bonuses
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• Full training and support for career development
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• Wellness and mental health support programs
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• Opportunities for internal progression
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