Operations Support Administrator

My client is an award-winning advice firm with offices in Norfolk and Suffolk; they have been established for over 35 years.

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My client is looking for an experienced operations administration professional with strong problem-solving skills, attention to detail, a mindset that naturally looks to improve processes as well as someone who enjoys working collaboratively to support their established operations team.

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The successful candidate will benefit from a market leading salary and benefits package and importantly the opportunity to progress in their career with support both personally and financially, in addition all professional exam costs are met, and study is supported.

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Role Purpose

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You will provide the Associate Director with document designer and PC exceptions reporting support, you will help to maximise my clients back-office system functionality by ensuring changes are successfully embedded company wide

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You will support the delivery of multiple projects to enhance the services delivered to clients

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You will produce a range of regular and ad-hoc reports and data analysis, and assist with system, IT and operational queries that may arise

Key Responsibilities\n

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• You will develop and maintain document designer templates ensuring these are set up in the most efficient way for the end user, and any new functionalities are implemented
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• You will assist in testing and implementing new functionality available on my clients back-office system
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• You will maintain and continuously look to improve systems and processes, providing support and training where necessary
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• You will support the updating of systems and processes to enable data cleansing and running various reports, liaising with team members as required
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• You will ensure data accuracy and consistency across systems, escalating issues where required
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• You will work collaboratively across teams to ensure consistent use of systems and adherence to data standards
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• You will contribute or lead operational improvement projects focused on improving efficiency, data accuracy, and client service delivery. Identify inefficiencies and implement scalable solutions to improve system workflows
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• You will update tax year-end legislation changes across a number of internal systems
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• You will support the mapping and documentation of processes to improve consistency and performance.
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• You will maintain and update your own personal development record
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Essential Skills

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Data analysis and reporting

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Maintenance and development of CRM and/or back-office systems

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Project management experience

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Commercial awareness and an understanding of business operations

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Strong attention to detail/accuracy

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Excellent organisational and prioritisation skills

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Naturally analytical with the ability to both interpret and present data

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Ability to follow procedures and identify problems

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Excellent communication skills

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Teamwork (working collaboratively)

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Good experience of MS Office suite of products

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Desirable Skills

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Experience delivering larger scale projects

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An awareness of process improvement methodologies

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Advanced MS Word and Excel skills

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Personal attributes

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Professional and accountable approach to work

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High levels of trust, integrity and reliability

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A proactive mind set, with curiosity and a focus on continuous improvement

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A willingness to support and help others with a strong emphasis on team work

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Benefits

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29 days holiday + office closed between Christmas and New Year + Birthday off

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5% pension contribution

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Flexible working

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Hybrid working (after 1 year)

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Profit Share

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Social events

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Free parking

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Free drinks/fruit

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Cycle to work

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Length of service recognition

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Discounted legal services

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Life cover and income protection

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Healthcare cash plan

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Private health care scheme

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