Retail Operations Manager

Role: Retail Operations ManagerLocation: SeafordHours: 40 hours per weekPay: £35,000 per annum + bonus based on performance (OTE £50k)

An excellent opportunity has arisen for a Retail & Operations Manager to join one of our longstanding clients, an exciting and growing business within the home improvement and services industry with worldwide locations.

Benefits:

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• Competitive base salary with performance-related bonuses
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• Comprehensive training and support provided
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• Clear progression pathway to business ownership
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The Requirements:

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• Previous experience in a management role is desirable
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• Strong leadership and organisational capabilities
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• Sales-focused with commercial acumen and excellent interpersonal skills
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• Financial understanding including P&L and reporting
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• Proficient in Microsoft Office and CRM systems
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• Valid UK driving licence
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The Role:

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• Oversee daily operations of a local showroom, ensuring a professional, organised, and brand-aligned environment
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• Lead and support a small team including sales consultants and operational staff
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• Manage the customer journey from initial enquiry to post-sale follow-up, ensuring an exceptional client experience
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• Deliver expert consultations on kitchen transformations, offering tailored advice on doors, worktops, appliances, lighting, and more
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• Prepare in-home quotations and close sales effectively, following up with potential customers as needed
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• Liaise with installers, suppliers, and customers to ensure timely and high-quality project delivery
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• Maintain showroom presentation to reflect the latest design trends and product innovations
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• Organise local marketing initiatives including events and community engagement
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• Act as a keyholder and manage opening and closing duties
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• Engage with internal stakeholders including finance, business development, marketing, and HR
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• Receive comprehensive training in preparation for potential future franchise ownership
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If you're keen to join an exceptional team who can offer clear career progression, a supportive environment, and the opportunity to take ownership of a proven business model, then please apply to this Retail & Operations Manager role below or call Jamie Watson on between 9.00am - 5.30pm.