Customer Service Administrator

A thriving company are currently looking for a Customer Service Administrator. The Customer Service Administrator role involves coordinating repairs and services, liaising with subcontractors/users and ensuring that works are completed in a timely manner.

The ideal candidate will have previous experience within the repairs, maintenance and scheduling sector.

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• Salary: Up to £30,000
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• Office based
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Customer Service Administrator responsibilities:

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• Acting as first point of contact for customers, appropriately scheduling repairs/services
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• Liaising with and sourcing contractors for works
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• Monitoring stores activities, ensuring they are completed within agreed timescales
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• Maintaining and processing job sheets
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• Monitoring contractors’ response times
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• Monitoring spend, ensuring best value is achieved
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• Monitoring and maintaining the in-house email inbox
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• Issuing/raising purchase orders, processing invoices and providing required reports
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• Answering calls and transferring to relevant departments
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• Supporting the wider team with a range of administration duties
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Customer Service Administrator required skills/competencies:

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• Previous experience within the property sector desirable
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• Strong attention to detail
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• Proficient in Microsoft Word, Excel and Outlook
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Apply today!