Customer Experience Coordinator

Are you looking to build your career within a customer-focused role in a growing and ambitious organisation? We are working with a market-leading UK business who are seeking a Customer Experience Coordinator to join their team on a permanent basis. This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys working cross-functionally, and is passionate about delivering an excellent customer journey from order to delivery.Customer Experience CoordinatorPermanentSalary dependent on experienceWorking hours –Mon-Fri 42.5 hours per weekGloucester – hybrid working after probationary periodCustomer Experience CoordinatorJob Description• Manage the end-to-end customer journey from order processing through to delivery.• Respond to customer enquiries via telephone and email, ensuring a high level of service.• Process sales and purchase orders accurately and efficiently.• Monitor and manage shared inboxes, supporting the wider Customer Support Team.• Produce and issue order acknowledgements and provide delivery updates to customers.• Liaise with internal departments including Logistics, Purchasing, and Accounts.Customer Experience CoordinatorEssential Experience/Skills/Qualifications• Experience working in a customer-facing role, ideally within a technical or product-based environment.• Strong communication skills, both written and verbal, with the ability to build relationships.• Highly organised with excellent attention to detail and the ability to manage multiple tasks.• Competent IT skills, with experience using CRM systems.• A proactive, self-motivated approach with a “can do” attitude.If you feel you’re a good fit for this position, please click ‘apply’.