Duty Manager

Duty Manager

Location: West London (Ealing) | Salary: £35,000-£37,000 | Shifts: 4 on/4 off, 7am-7pm

Join a major new and growing residential community and lead a busy front-of-house/concierge team, ensuring exceptional resident experience. Perfect for candidates from hotels or premium hospitality who thrive in fast-paced, high-standard environments, with strong management experience.

Key agenda of the role:

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• Lead concierge/front-of-house team
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• Drive service standards & resident satisfaction
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• Manage rotas, holidays, sickness & lateness
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• Oversee day-to-night handovers
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• Handle high-volume operational workload
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• Work with site leadership to streamline operations
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Busy, high-visibility role in a professional environment!

Ideal Duty Manager…

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• Thrives under pressure & leads from the front
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• Operationally resilient & proactive
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• Maintains high standards consistently
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• Hotel or high-end service experience preferred
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• Certifications (IOSH, Security, TPI) are a bonus!
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Benefits to you will include:

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• Group Life Insurance & Pension
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• Annual Salary Reviews & Career Progression Training
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• Gym & Retail Discounts
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• Learning & Leisure Perks
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• Health & Well-being schemes, apps and support
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• Cash Bonus for Referring a Friend, Customer Feedback Bonus, Referral Incentive Scheme, Length of Service Annual Leave
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Why Apply!?

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• Lead a high-performing team in a flagship, complex residential development in West London
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• Real operational ownership & visible impact
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• Busy, rewarding role with growth and progression potential
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• Immediate start available, but we'd wait for the right candidate too!
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