Customer Service Advisor

Stratford-upon-Avon | Immediate Start | Full-Time | Temporary Assignment

Looking for your next Customer Service opportunity with a growing international business?

We’re recruiting on behalf of a thriving international business services organisation that continues to expand across the UK and overseas. Due to increased demand, they’re looking for a friendly, professional and customer-focused Customer Service Advisor to join their welcoming team on a temporary basis.

If you have experience in Customer Service, Customer Support, Contact Centre, Call Centre, Member Services or Customer Care, this could be the perfect opportunity to join a business that genuinely values its customers and employees.

As a Customer Service Assistant, you’ll be the first point of contact for members, providing exceptional support by telephone and email. You’ll enjoy building relationships, resolving queries and ensuring every customer receives a first-class service.

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• Acting as the first point of contact for all incoming member enquiries via telephone and email.
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• Delivering a professional, friendly and efficient customer experience on every interaction.
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• Building strong working relationships with colleagues across the business to ensure queries are resolved quickly and effectively.
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• Championing the customer by ensuring their needs remain at the heart of every decision.
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• Updating customer records accurately and maintaining high levels of administration.
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• Working collaboratively with the wider Customer Service team to achieve service excellence.
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• Experienced in Customer Service, Customer Support, Contact Centre, Call Centre, Customer Care or Member Services.
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• Excellent communication skills, both written and verbal.
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• A confident and professional telephone manner.
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• Strong problem-solving skills with a positive, proactive approach.
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• Good IT skills and the ability to learn new systems quickly.
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• Excellent organisational skills and attention to detail.
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• A genuine passion for delivering outstanding customer service.
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• Join a successful and fast-growing international organisation.
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• Friendly, supportive and collaborative team environment.
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• Modern offices based in Stratford-upon-Avon.
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• Competitive hourly rate.
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• Immediate start available.
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