Payments Administrator

Payments Analyst

Permanent

West End (London)

Salary Circa £40,000

Job Description

Sterling Williams are working alongside a fantastic Fintech/EMI institution who are looking for a Payments Analyst to join there team. The Payments Analyst will assist with the day-to-day processing of payments, FX booking, reporting, and accounts reconciliation. The role will require strong communication skills, particularly when liaising with clients and internal teams. The candidate must also be comfortable working under pressure and meeting tight deadlines.

Role Responsibilities

Process UK payments - BACS, CHAPS, and Faster Payments (Incoming and Outgoing)

Process international payments (Incoming and Outgoing)

Handle SWIFT Payments via SWIFT AllianceLite2 (MT103, MT199) Book FX transactions

Monitor card payments

Perform second checks and authorize manually entered or repaired incoming and outgoing domestic and international payments

Liaise with Relationship Managers and clients regarding rejected and exceptional items and required documentation

Communicate with clients about payments and account queries, ensuring a high level of service

Assist the Compliance department with transaction monitoring

Archive daily records and documentation

Undertake payment investigations on behalf of clients under management supervision

Maintain existing and create new procedural documentation

Resolve issues to minimize client dissatisfaction and potential lost revenues

Assist with treasury operations and reconciliation

Work with Counterparty Banks to confirm and investigate outstanding items

Skills and Requirements

Solutions-focused and detail-oriented

Excellent communication skills, both verbal and written

Ability to work effectively in a fast-paced environment, managing multiple tasks under pressure

Strong problem-solving skills, with the capacity to make quick and informed decisions

Advanced Excel skills

Self-motivated, reliable, and trustworthy

Ability to meet strict deadlines while maintaining a high level of accuracy

Comfortable working both independently and as part of a team