Technical Support Specialist

Technical Support Specialist - Automotive

Location: UK Field-BasedSalary: Competitive DOE + BenefitsJob Type: Full-Time, Permanent

About the Role

We are recruiting on behalf of a well-established automotive organisation seeking an experienced Technical Support Specialist to join its growing Aftersales function.

This is an excellent opportunity for a technically skilled automotive professional to play a key role in supporting a nationwide retailer network, resolving complex vehicle concerns, and contributing to continuous product improvement.

The successful candidate will act as a subject matter expert, working closely with retailers, technical teams, quality functions, and customer support departments to ensure technical issues are investigated thoroughly and resolved efficiently.

Key Responsibilities

\n
• Take ownership of technical cases from initial investigation through to resolution.
\n
• Provide technical support to a network of retailers and repairers across the UK.
\n
• Conduct on-site technical investigations and produce detailed reports.
\n
• Manage multiple technical concerns simultaneously and prioritise accordingly.
\n
• Escalate complex issues to specialist engineering teams when required.
\n
• Support product quality investigations by providing technical feedback and analysis.
\n
• Assist customer support teams with the technical assessment of customer concerns.
\n
• Review and evaluate technical information and documentation.
\n
• Develop and deliver technical training sessions, presentations, and workshops.
\n
• Create and maintain technical communications, diagnostic procedures, and support materials.
\n
• Provide technical guidance to warranty and aftersales teams.
\n
• Support the development and continuous improvement of technical support processes.
\n

About You

Essential Requirements

\n
• A formal technical or engineering-based qualification, Master Technician status or suitable experience may be considered in lieu.
\n
• Minimum 5 years' experience within an automotive technical support, diagnostic, engineering, or Master Technician environment.
\n
• Strong diagnostic and fault-finding capabilities across modern vehicle systems.
\n
• Experience using manufacturer diagnostic equipment and technical analysis tools.
\n
• Ability to interpret electrical diagrams, schematics, and technical documentation.
\n
• Excellent communication and stakeholder-management skills.
\n
• Customer-focused with a proactive approach to problem solving.
\n
• Strong Microsoft Office skills.
\n
• Full UK driving licence.
\n
• Willingness to travel and stay away from home as and when the role requires.
\n

Desirable

\n
• Hybrid and Electric Vehicle qualifications or relevant experience.
\n
• Experience supporting retailer, dealer, or service networks.
\n
• Previous experience within an automotive manufacturer, importer, or technical services environment.
\n
• Experience delivering technical training and coaching.
\n

What's on Offer

\n
• Competitive salary and benefits package.
\n
• Opportunity to join a growing and innovative automotive business.
\n
• Varied role combining technical investigations, field support, and training.
\n
• Exposure to advanced vehicle technologies.
\n
• Ongoing career development and progression opportunities.
\n

If you're an experienced automotive technical professional looking for your next challenge, we'd love to hear from you.