Sales Support/ Admin (6 months Mat cover)
Job Description
Maternity Cover - Sales Support (6 months)£28,000 | Mon-Fri 08:00-16:30- Henstridge/ Templecombe
\nMy client is a dynamic and ambitious manufacturing company and is considered one of the most technically proficient firms operating in this market. The key to their success within this fast-moving environment is outstanding technical expertise within the sales and production teams, coupled with a high level of customer service.
\nThe roleThis position includes all aspects of sales order administration as well as customer care, support and service, and full support for out-of-office sales staff. This position is 100% office based.
\nKey responsibilities (approx. workload split)
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Order processing & amends - 30%
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Customer enquiries (phone, web forms & emails) - 15%
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MSDS requests & checks - 15%
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Customer portal administration - 6%
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Sample requests - 6%
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Transport control - 6%
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Case files (complaint processing) - 6%
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SOP administration - 3%
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Price list production - 3%
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Dashboard upkeep - 3%
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Data uploads - 3%
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Report production (e.g. CBAM reports) - 3%
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Desired skills & experience
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Strong and natural computer skills, especially Microsoft Office applications
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Especially competent in Excel
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Good customer care skills
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Ability to solve customer issues with maximum customer satisfaction
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Previous experience in a similar role would be an advantage
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Good mathematical skills
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The person
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Very strong attention to detail with a high level of accuracy
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Ability to quickly learn new skills
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Positive attitude to problem solving
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Strong team player
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Good task/time management
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What's on offer
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£28,000 salary
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Monday to Friday, 08:00-16:30
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6-month maternity cover
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26 days holiday plus bank holidays
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8% pension
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Free parking
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