Medical Receptionist

About the Role

We are seeking a friendly, organised, and professional Receptionist to join our healthcare team across our Surrey sites. As the first point of contact for patients, visitors, and healthcare professionals, you will play a key role in delivering excellent customer service and ensuring the smooth day-to-day running of reception services.

Full training will be provided, along with opportunities for ongoing development within a supportive healthcare environment.

Key Responsibilities

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• Provide a warm and professional welcome to patients, visitors, and staff.
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• Manage front-of-house reception duties across multiple sites.
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• Answer telephone enquiries, resolve patient queries, and direct calls appropriately.
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• Book appointments, issue confirmations, and send reminders.
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• Maintain accurate patient records and complete electronic filing of correspondence and results.
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• Process patient referrals and bookings using the Patient Administration System.
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• Liaise with GP surgeries and healthcare professionals regarding patient information and test results.
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• Support appointment scheduling to minimise missed or cancelled appointments.
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• Assist patients and visitors as required, including escorting them to clinics or wards.
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• Open and close sites when rostered for early, late, or Saturday shifts.
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• Work closely with colleagues to ensure the efficient operation of services.
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• Undertake any additional duties appropriate to the role.
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Requirements

Essential

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• Excellent customer service and communication skills.
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• Strong organisational skills and attention to detail.
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• Ability to multitask and work effectively in a busy environment.
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• Competent IT skills, including Microsoft Office.
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• Flexibility to work across Epsom and Cobham sites.
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• Availability to work shifts between 7:00am and 7:00pm, Monday to Friday, with occasional Saturdays.
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• Right to work in the UK.
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Desirable

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• Previous reception, administration, or healthcare experience.
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• Understanding of patient confidentiality and healthcare procedures.
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• Full driving licence and access to transport.
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Benefits

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• Paid cross-site travel expenses.
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• NHS Blue Light Card.
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• Employee discounts platform.
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• Employee Assistance Programme.
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• Cycle to Work Scheme.
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• Pension scheme.
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• In-house training and development.
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• Free flu vaccinations.
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• Health and wellbeing support.
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• Company social events.
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• Bereavement leave and sick pay.
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Apply Now

If you are passionate about delivering outstanding patient service and enjoy working in a healthcare setting, we would love to hear from you. Apply today and become part of a dedicated team committed to providing excellent patient care.