Temporary Customer Solutions Advisor

The Temporary Customer Solutions Advisor will play a vital role in handling client interactions and resolving queries efficiently. This temporary position based in Andover requires a focus on delivering excellent customer service and ensuring client satisfaction.

Client Details

The company is a well-established organisation, known for its commitment to providing high-quality products and services. With a supportive work environment, this medium-sized company values operational excellence and customer-centric solutions.

Description

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• As the Temporary Customer Solutions Advisor you will:
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• Respond to customer queries via phone, email, and other communication channels in a professional and timely manner.
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• Maintain accurate and up-to-date records of customer interactions and resolutions.
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• Collaborate with internal teams to resolve product or service issues effectively.
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• Provide product information and guidance to customers as needed.
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• Identify and escalate complex issues to the appropriate department for resolution.
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• Ensure compliance with company policies and procedures during all customer interactions.
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• Contribute to improving customer satisfaction and retention through proactive communication.
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• Support the Customer Service department with administrative tasks as required.
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Profile

A successful Temporary Customer Solutions Advisor should have:

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• Previous experience in a customer service or support role.
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• Strong communication skills, both written and verbal.
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• Proficiency in using customer relationship management (CRM) software.
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• An ability to multitask and prioritise workload effectively in a fast-paced environment.
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• A customer-focused mindset and problem-solving skills.
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• Attention to detail and accuracy in handling customer information.
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Job Offer

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• Competitive hourly pay
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• Temporary position providing flexible start time.
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• Opportunity to gain valuable experience.
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• Supportive and collaborative work environment in Andover.
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