Customer Service Coordinator

Overview

An established organisation is seeking a Customer Service Coordinator to join its team at its Thatcham office. This is a fully office-based role within a small, collaborative team, focused on delivering a high standard of customer service and operational coordination.

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• Location: Thatcham (office-based)
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• Salary: £33,000 – £35,000
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• Hours: 37.5 hours per week (8:30am – 5:00pm)
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• Reporting to: Customer Service Manager
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• Team Size: 4
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• Parking: On-site parking available
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Role Purpose

This is a fast-paced, customer-focused role combining account coordination and internal account management responsibilities. You will support key customer accounts, manage queries, and ensure the smooth coordination of deliveries and service outcomes.

Key Responsibilities

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• Manage and support a portfolio of key customer accounts
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• Act as a primary point of contact via phone and email
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• Handle customer queries and complaints in a professional and timely manner
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• Coordinate and track deliveries to ensure smooth fulfilment
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• Proactively identify potential issues and implement solutions
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• Work closely with internal departments to resolve queries efficiently
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• Maintain high standards of customer service and satisfaction
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• Ensure accurate and timely communication across all stakeholders
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Skills & Experience Required

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• Minimum of 2 years’ experience in a similar role
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• Proven experience in account coordination or internal account management (essential)
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• Strong background working in fast-paced, high-pressure environments
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• Excellent organisational and time management skills
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• Strong communication skills, both written and verbal
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• Ability to remain calm, professional, and solution-focused under pressure
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• Confident working independently and managing workload effectively
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Desirable Experience

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• Experience within manufacturing or FMCG environments
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• Previous customer service experience
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Candidate Profile

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• Highly organised and efficient
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• Proactive and forward-thinking
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• Strong problem-solving ability
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• Comfortable working at pace and under pressure
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• Focused on delivering results and high-quality service
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