Customer Service Representative

Customer Service Representative

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• Annual Salary: £28,000 - £32,000
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• Location: Haywards Heath, West Sussex
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• Job Type: Full-time, Permanent
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Join a growing logistics organisation within their Customer Service team, delivering high-quality UK and international distribution services. They are seeking an enthusiastic individual who can thrive in a fast-paced environment and approach challenges with a positive mindset. Full training is provided, and adaptability is key.

Day-to-day duties of the role:

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• Ensure the daily tasks of logistics and customer administration are completed efficiently.
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• Interact effectively with the Transport, Despatch, and Customer Service teams to ensure smooth operations.
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• Maintain prompt and effective communication within the Customer Service team.
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• Manage clear and accurate communications in all interactions with clients and team members.
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• Utilise PC skills to manage data and correspondence through Outlook, Word, and Metafour.
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Required Skills & Qualifications:

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• PC literate, with working ability in Outlook, Word, and Metafour (preferred but not required).
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• Good numeracy and literacy skills.
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• Previous experience in logistics and customer service is advantageous but not essential.
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• Excellent telephone manner and strong organisational skills.
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• Ability to prioritise workload, meet deadlines, and remain calm under pressure.
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• Good problem-solving skills, with a keen eye for detail.
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• Strong interpersonal skills, initiative, flexibility, and a customer-focused, service-oriented attitude.
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• Ability to work effectively both as part of a team and independently.
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Benefits:

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• Competitive company pension.
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• On-site parking (own transport required due to location).
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• 20 days holiday plus bank holidays.
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• Opportunity for ad hoc overtime.
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Schedule:

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• Monday to Friday, 09:00 - 16:30 with a 30-minute unpaid break.
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