Import Manager

We are seeking an experienced Import Manager from a freight forwarding environment, with a strong operational background, industry knowledge, and a proven ability to lead and develop high-performing teams.

Location; Heathrow

Monday to Friday

26 days holiday plus bank holidays - Car allowance and healthcare scheme

Key requirements include:

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• Minimum 7-10 years' experience within import, customs, freight forwarding or logistics operations.
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• A minimum of 5 years' management experience, leading operational teams within a fast-paced forwarding or logistics environment
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• Proven leadership capability, including coaching, performance management, employee development, succession planning, recruitment and team engagement.
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• Experience managing departmental performance through KPIs, service levels, productivity measures, resource planning and continuous improvement initiatives.
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• Strong commercial awareness, with responsibility for departmental budgets, cost control and P&L performance.
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• Strong understanding of international freight forwarding operations, including air freight, customs brokerage and multimodal transport movements.
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• Excellent knowledge of HMRC regulations, customs compliance requirements and import processes.
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• Ability to act as the senior escalation point for operational, customs, compliance and customer service matters.
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• Experience building and maintaining strong relationships with customers, carriers, customs authorities and overseas partners.
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• Comfortable leading customer business reviews, supporting new customer implementations and working closely with commercial teams to drive growth.
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• Strong communication and stakeholder management skills, with a customer-focused mindset and the ability to collaborate across multiple functions.
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Salary & Package

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• Up to £65,000 basic salary
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• Car allowance
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