Property Helpdesk Supervisor

Property Helpdesk SupervisorLocation: Bracknell (Hybrid)Salary: Up to £35,000 + BenefitsHours: 9am - 5pm (Mon - Fri) 37.5 hours per week

Contract: 9-Month FTC (Temp to Perm Opportunity)

Catch 22 are working with a Specialist UK care provider to recruit a Property Helpdesk Supervisor to oversee the day-to-day operation of a busy facilities helpdesk supporting a national portfolio.

This is a hands-on supervisory role, responsible for leading a small team, managing workloads, and ensuring a responsive, high-quality service across property and facilities queries. You will also act as the first point of escalation and support continuous improvement across processes and service delivery.

Key Responsibilities:

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• Supervise and support a team of Helpdesk Administrators
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• Allocate and monitor workload via CAFM systems (QFM)
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• Act as first escalation point for complex issues
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• Monitor service levels, reporting and performance
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• Drive service improvements and helpdesk efficiency
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About You:

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• Experience within helpdesk, facilities or property support
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• Previous team leadership or supervisory experience
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• Strong organisational and customer service skills
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• Confident managing multiple priorities and stakeholders
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What's on Offer:

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• Competitive salary + benefits package
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• Hybrid working
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• Strong team culture within a growing organisation
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• Opportunity to secure a permanent role
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