Income Officer

Job Title: Income Officer

Location: Warrington (Hybrid – 3 days from home, office-based Wednesday & Thursday)

Rate: £24.00 – £25.50 per hour (Umbrella)

Contract: Rolling contract (minimum 3 months)

Hours: 37 hours per week

Requirement: Full UK Driving Licence & access to a vehicle

We are currently recruiting for an experienced Income Officer on behalf of a housing organisation based in Warrington. This is a hybrid role offering flexibility, with 3 days working from home and 2 days in the office.

This is an excellent opportunity for someone with social housing experience who is confident managing rent arrears and undertaking pre-court actions.

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• Manage a caseload of rent accounts in arrears, ensuring effective recovery of income
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• Carry out pre-court work including issuing Letter 1s and Letter 2s
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• Draft legal notices in line with policies and procedures
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• Maintain regular contact with tenants via phone and email to negotiate repayment plans
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• Monitor and review accounts, taking appropriate action to reduce arrears
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• Accurately update housing management systems and maintain detailed records
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• Work proactively to prevent escalation of arrears cases
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• Previous experience working as an Income Officer within social housing
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• Strong knowledge of rent arrears recovery processes and pre-court procedures
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• Experience drafting notices and handling tenancy-related correspondence
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• Excellent communication and negotiation skills
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• Ability to manage a busy caseload independently
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• Full UK Driving Licence and access to own vehicle
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• No court attendance required
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• Hybrid working arrangement – office attendance required Wednesdays & Thursdays
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• Immediate start available
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