Scheduler

Scheduler

Sunbury

£30,000

Key Responsibilities

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• Scheduling and coordinating engineers' daily workloads.
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• Booking service appointments and managing diaries.
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• Acting as the first point of contact for customers via phone and email.
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• Updating job information and maintaining accurate records.
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• Liaising with engineers to ensure jobs are completed efficiently.
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• Responding to customer enquiries and providing updates on appointments.
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• Prioritising emergency callouts and rescheduling work where required.
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• Supporting the wider service team with general administration duties.
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Key Requirements

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• Previous experience in a customer service, administration, service coordination, helpdesk, or scheduling/dispatch role.
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• Excellent communication and organisational skills.
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• Ability to multitask and prioritise workloads in a busy environment.
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• Strong IT skills, including Microsoft Office.
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• A proactive approach with excellent attention to detail.
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