Business Support Administrator

Our client, a well-established book distributer, is looking for an organised, proactive Business Support Administrator to join their friendly team. You will be a key point of contact for customers, supporting the smooth running of customer accounts while also providing valuable administrative support across the business.

Working closely with a supportive and experienced team, you'll be responsible for maintaining strong customer relationships, resolving queries and ensuring accurate administration across a range of business functions.

The responsibilities of the Business Support Administrator include but are not limited to:

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• Manage customer accounts, including posting payments, reconciling accounts and handling customer payment queries.
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• Carry out credit control activities by phone and email, maintaining positive customer relationships while ensuring timely payments.
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• Provide office administration support, including ordering supplies and coordinating office maintenance requirements.
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• Administer HR systems and records through BrightHR, including holidays, timekeeping and personnel documentation.
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• Support the wider business by managing shared administrative processes and, over time, progressing into customer order entry and invoicing responsibilities.
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Skills, Experience & Key Candidate Attributes of the Business Support Administrator:

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• Excellent communication skills with a friendly, customer focused approach.
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• Highly organised with the ability to manage multiple tasks and priorities.
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• Strong attention to detail and accuracy, particularly when working with financial information.
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• Confident user of Microsoft Excel and business systems, with the ability to learn new software quickly.
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• Positive, proactive and willing to learn, with the flexibility to take on new responsibilities as the role develops.
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If you're an organised Business Support Administrator with excellent customer service skills and a desire to learn, we'd love to hear from you.