New Lending Support Advisor

About the roleOur busy Mortgage Lending telephone department are looking for a chatty, professional person to join them on the phones.The role is in a supportive environment where we are known for our friendly and effective telephone service to our mortgage intermediary partners and brokers.Working with our mortgage intermediary partners the role is all about providing them an exceptional telephone service to support to them, once they’ve submitted a mortgage application. Providing updates of information and responding to queries from mortgage application to completion, including updates on cases, providing lending policy expertise, relationship management and outside of policy assistance will be key parts of the job.The role also involves working closely with all our mortgage teams to ensure we provide clear and correct information to our customers as well as keeping up to date with product and policy changes.About youFor this role you’ll like talking to lots of different people and will be used to working in fast paced environment. You'll need to be accurate and keen to learn so you're able to deal with our customer’s enquiries. Coping with pressures and problem solving will be a parts of the role so you’ll be a committed person with a flexible, team focused approach.For this role you'll need to have:\n

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• Are already in a customer service focused role, providing a great service in a busy environment.
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• Excellent communication skills with the confidence to talk to lots of different people
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• Have experience of handling challenging and / or complex customers’ enquiries.
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Experience in these areas would be helpful:\n

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• Experience of working in a telephone environment
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• Mortgage experience
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About usIn 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK’s original ethical bank was the start of an exciting journey.Trusted by over four million people, we’re a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.Flexibility and why it mattersWe understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role. Proud to be a Disability Confident Committed EmployerWe’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.