Customer Service Account Manager

We're looking for a Customer Service & Export Administrator to join our team and play a key role in ensuring excellent service for our customers across the UK and international markets.

This is a fantastic opportunity for someone with strong organisational skills, export administration experience, and a passion for delivering outstanding customer service, to be part of our business - manufacturing and distributing world class malt.

What You'll Be Doing

As part of our Customer Service team, you'll be responsible for managing customer orders from receipt through to delivery, ensuring a seamless experience every step of the way.

Key responsibilities include:

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• Processing customer purchase orders into sales orders accurately and efficiently
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• Liaising with Planning and Warehouse teams regarding product availability
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• Coordinating transport bookings with our logistics partners
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• Completing export and customs documentation
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• Obtaining and processing external documentation, including Certificates of Origin and Phytosanitary Certificates
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• Preparing and issuing final customer documentation
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• Keeping customers updated on order and delivery progress
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• Handling enquiries from customers, agents, and distributors
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• Raising and progressing customer complaints in collaboration with the Customer Complaints Lead
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• Supporting Sales Managers with customer sales data
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• Assisting with sales quotations and logistics cost recovery charges
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• Providing support and cover for colleagues during annual leave and absences
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• Contributing positively to team objectives and continuous improvement initiatives
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What We're Looking For

The ideal candidate will:

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• Enjoy working in a busy office environment with a strong customer focus
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• Have experience preparing export shipping documentation
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• Be a confident communicator, both by telephone and email
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• Have excellent organisational and time management skills
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• Be able to prioritise workload and meet deadlines
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• Be flexible, adaptable, and happy to support colleagues when needed
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• Demonstrate a friendly, professional, and positive attitude
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• Be proficient in Microsoft Office applications
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• Have experience with SAP (desirable but not essential)
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We're looking for someone who:

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• Works collaboratively and supports colleagues
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• Identifies issues and raises them proactively
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• Demonstrates initiative and a solutions-focused mindset
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• Treats everyone with fairness, respect, and professionalism
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• Embodies our company values in everything they do
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• Brings a positive, can-do attitude to work every day
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What Muntons Offers

In return, we provide an excellent benefits package, including:

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• Competitive salary, reviewed annually
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• 5% company pension contribution
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• Health Cash Plan with Reward Scheme
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• Life Assurance
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• Company profit-based bonus
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• Flexible working arrangements
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• myStaffShop membership
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Apply today, if you're looking for a varied and rewarding role where you can make a real impact on customer satisfaction and export operations, we would love to hear from you.