Customer Support Administrator

Our client is seeking Customer Support Administrators to join as part of a high-quality team working on a Car Finance project. You will be working in a results-orientated environment, focusing on delivering good outcomes for customers. Previous customer service experience with the ability to work in a fast-paced administrative environment and confidently speak to customers is essential.

Location: Remote (Must be available to attend office in Milton Keynes the first week for laptop set up & training)

Rate: £135 per day

Hours: Standard Business Hours

Start: ASAP

Duration: Until 31st December 2026

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• Communicating with customers through a range of channels including letters, emails and telephone.
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• Providing clear, accurate and unambiguous responses in line with house style.
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• Answering inbound customers calls to provide support and guidance.
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• Handling inbound written correspondence and performing the necessary action for the customer queries.
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• Supporting the updating of customer records, capture of data and information to redress calculations.
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• Ensuring that productivity and quality targets are achieved.
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• Adhering to regulatory and business requirements.
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• Be comfortable on the telephone (polite, clearly spoken and articulate) and have strong literacy skills as you will also be contacting customers by letter.
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• Good listening skills and experience of delivering a high standard of customer service.
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• Previous office administration experience.
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• Work autonomously and as part of a wider team.
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• Be driven, flexible and able to work to targets.
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