Hospitality Team Leader

A long standing client of ours are looking for a Hospitality Team leader to join their well established team and provide excellent service to their hospitality sector.

Responsibilities include:

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• Overseeing the Hospitality Team
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• Communicating goals and deadlines to team members
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• Updating spreadsheets with installation information, service requirements and completion information
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• Planning workloads and delegating tasks
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• Assisting with the daily operation of the Service desk
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• Performing customer service functions, including interacting with customers and answering questions, also attending weekly meetings
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• Providing teams with information about recent developments, programmes and policy changes
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• Ensuring customer SLAs are met within required deadlines
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• Customer Reporting and Invoicing on a weekly basis
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• Assisting with any other admin tasks within the team
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Skills and Experience:

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• Excellent Excel skills and competency in other Microsoft packages
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• Good national geographical knowledge desirable but not essential
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• Previous Team Leader/ Leadership role desirable
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• Able to think fast and problem solve efficiently
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• Extremely good attention to detail
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• Great customer service
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• Excellent telephone manner and communication skills
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• Good organisation skills
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