Customer Service Advisor

Customer Service AdvisorHybrid 2/3 split £13.94/phShifts between 8 am and 9 pm, including 1 weekend in 4We're recruiting a Customer Service Advisor to join a leading consumer goods business based in Milton Keynes. This is an opportunity to join one of the world's most loved brands\n

\n
• Join a busy Customer Service team as the first point of contact for all customers
\n
• Handle inbound customer calls on a day-to-day basis
\n
• Support customers reporting faults across a range of equipment types
\n
• Check and correct customer account details
\n
• Ensure customer contracts are in place
\n
• Verify that customer equipment is correctly listed
\n

Skills and Experience\n

\n
• Confident and professional with a strong customer-focused approach
\n
• Able to handle a wide range of enquiries, including challenging situations
\n
• Well organised with the ability to prioritise workload effectively
\n
• Target-focused and results-driven
\n
• Strong team player with exceptional customer service skills
\n
• Excellent timekeeping
\n
• Professional and calm attitude when dealing with all customers, regardless of call difficulty
\n

Working HoursFull-time role working shifts between 8:00 am and 9:00 pmRotating shift patterns worked in full-week blocks:\n

\n
• 8:00 am – 4:30 pm
\n
• 9:00 am – 5:30 pm
\n
• 9:30 am – 6:00 pm
\n
• 12:30 pm – 9:00 pm
\n

Ad-hoc weekend working (approximately one weekend per month):\n

\n
• Saturday: 9:00 am – 5:00 pm
\n
• Sunday: 10:00 am – 4:00 pm
\n
• \n
• During training, office-based, 5 days per week
\n
• After training, hybrid working with homework on Monday and Friday
\n

If you like the sound of this role and you fit the above description, then we want to hear from you!Please note. Every candidate will be assessed in accordance with their qualifications, merit, and ability to perform the duties of the job role advertised. Please be advised that no terminology in this advert is intended to discriminate on the grounds of a person's religion, gender, race, colour, age, sexual orientation, disability, or marital status.