Technical Lead

Location: Redhill or Manchester Reporting to: Claims DirectorSalary: £50,000 per annumContract: Permanent, full timeVerlingue is an independent family owned insurance broker with 6 offices in the UK and a headcount of over 200. When joining Verlingue you will see how we live our values of Exceptional, Proud and Inclusive on a day to day basis and will be part of a business that embraces change, supports its people and encourages professional development. We also actively seek applications from Career Returners.Verlingue's Claims function is a key differentiator – positioned as the "shop window" of the business – and is central to the company's client proposition, reputation, and growth strategy. We are seeking an experienced Technical Lead to deliver high-impact technical leadership, client advocacy, and strategic claims outcomes across complex casualty, property, motor and specialty claims. This is a senior specialist role offering significant influence over claims direction and strong opportunities for developing teams across both offices.Key AccountabilitiesTechnical Claims Leadership\n

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• Lead handling of high-value, complex claims, providing technical direction and oversight
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• Interpret policy coverage, liability, and quantum with precision to drive optimal claim outcomes
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• Establish and implement claims strategies, including litigation management where required
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• Act as escalation point for technically challenging or contentious claims
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Client Advisory & Relationship Management\n

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• Serve as a trusted advisor to key clients, providing proactive and strategic claims guidance
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• Attend client sites and critical incidents, supporting from day one of a claim event
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• Support client presentations, renewals, and tenders through demonstrating claims value
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• Build and maintain strong relationships with key clients and market stakeholders
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Negotiation & Market Engagement\n

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• Lead complex negotiations with insurers, loss adjusters, and legal representatives
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• Proactively drive early coverage agreement and efficient settlement strategies
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• Leverage market relationships to improve outcomes on difficult or sensitive claims
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• Challenge insurer and supplier performance where required
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Claims Performance & Insight\n

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• Analyse claims data to identify trends, risks, and improvement opportunities
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• Provide meaningful, insight-led management information to clients and internal stakeholders
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• Contribute to development of claims propositions and service enhancements
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• Support embedding of data-driven decision making within the Claims team
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Leadership, Coaching & Capability Development\n

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• Act as a mentor and technical coach to colleagues across the Claims function
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• Raise overall team capability through knowledge sharing and case reviews
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• Contribute to technical frameworks, standards, and best practices
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• Support succession planning and talent development within the team
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Operational Excellence & Governance\n

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• Ensure claims are managed in line with agreed service standards, SLAs, and KPIs
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• Maintain strong compliance with FCA requirements, internal policies, and Consumer Duty principles
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• Ensure accurate and timely use of systems (including Acturis) and data recording
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• Maintain strong control of costs, leakage, and supplier performance
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Collaboration & Business Contribution\n

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• Work cross-functionally with broking, risk, and other departments to deliver integrated client solutions
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• Contribute to business strategy, client retention initiatives, and growth opportunities
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• Represent Claims in internal committees, projects, and strategic initiatives
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Person Specification\n

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• Strong technical understanding of policy wordings and legal frameworks
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• Excellent negotiation and dispute resolution skills
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• Ability to translate claims data into commercial insight and client value
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• Strong stakeholder management and communication capabilities
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• Systems proficiency (Acturis and Microsoft Office)
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• Commercially aware and outcome-focused
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• Credible, confident, and trusted by clients and the market
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• Proactive, resilient, and solutions-oriented
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• Collaborative leader with a passion for developing others
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• Aligned to Verlingue's culture and values
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• Considerable experience in complex claims handling within insurance broking or related environment
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• Proven track record of managing high-value claims and delivering strong client outcomes
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• Experience in a senior or leadership role within a claims team – desirable
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• Relevant CII qualification (Diploma or equivalent) – desirable
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