Customer Service Advisor

Our client is seeking a proactive and customer-focused Customer Service Advisor to join their growing team. This is a fantastic opportunity for an experienced customer service professional who enjoys taking ownership of customer enquiries, solving problems, and working collaboratively across multiple departments to ensure outstanding service delivery.

As a key member of the Customer Service team, you will be responsible for managing customer interactions from initial contact through to resolution, ensuring every customer receives a professional, friendly and efficient service. You will need to have access to your own vehicle due to the location.

As a Customer Service Advisor, your key responsibilities will include:

\n
• Delivering exceptional customer service via telephone, email and online chat
\n
• Processing customer orders, returns, credits and associated data accurately
\n
• Managing customer enquiries from first contact through to resolution
\n
• Resolving complaints professionally and efficiently
\n
• Monitoring back orders and recommending suitable alternatives where appropriate
\n
• Liaising with internal departments including Purchasing, Operations and Sales to resolve stock and delivery issues
\n
• Working closely with suppliers and courier partners to resolve transport and delivery queries
\n
• Identifying opportunities to improve customer experience and internal processes
\n

Requirements:

\n
• Previous experience within a customer service, sales support or similar role
\n
• Excellent verbal and written communication skills
\n
• Strong problem-solving abilities and the ability to remain calm under pressure
\n
• Experience working with ERP or CRM systems such as Business Central, SAP, Sage or similar (advantageous)
\n
• Excellent organisational skills with strong attention to detail
\n
• The ability to prioritise workloads and manage multiple tasks effectively
\n
• A proactive and self-motivated approach to work
\n
• A genuine passion for delivering outstanding customer service
\n
• Have your own vehicle due to the location
\n

Benefits, Salary & Hours:

\n
• £26,222.44 per annum
\n
• Full-time permanent position based in Hailsham, Monday to Friday 8:30am to 5pm
\n
• Ongoing training and career development opportunities
\n
• 25 days annual leave + bank holidays + closed over Christmas
\n
• Staff discount
\n
• Free onsite parking
\n
• Company pension
\n

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.