Onboarding - PSA

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Patient Service Administrator – Remote role

\n Pertemps are recruiting for multiple, Customer focused Administrators to join a leading Health Services Provider. The successful candidates will be providing administrative support to assist in the continuous operational delivery of our client, dealing with colleagues in a professional manor, taking telephone calls, booking appointments and signposting individuals to the next stage of support.

\n Responsibilities as a Customer Administrator:

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• Providing frontline telephone and email support to ensure a smooth journey and high-quality care.
  
  
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• Booking appointments for customers as required.
  
  
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• Working through email enquiries and escalating as required.
  
  
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• Dealing with enquiries, answering queries, calls and escalating to relevant departments.
  
  
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• Appropriately and sensitively deal with professionals, customers and clients.
  
  
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• Always adhere to strict policies regarding confidentiality and compliance.
  
  
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• Ensuring all information is recorded accurately on your system.
  
  
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\n Requirements:\n
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• A minimum of 1 years relevant Administration experience.
  
  
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• Experience using MS office.
  
  
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• Good communication skills.
  
  
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• Ability to prioritise.
  
  
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• Clear understanding of confidentiality and handling sensitive information.
  
  
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• Self-sufficient and a problem solver.
  
  
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• Happy to undertake a DBS check.
  
  
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\n The Role:\n
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• Fully remote, home based (all IT equipment will be provided).
  
  
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• Monday – Friday, 9am – 5pm with 1 hour for lunch.
  
  
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• Salary of £24,500
  
  
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\n If you are interested in this Customer Service Advisor role, please apply with an up-to-date CV\n