Online Merchandiser

Online Merchandiser, based Waltham Abbey (Hybrid role). Salary £32,000 p.a. + many benefits.An exciting time to join an award-winning business in a phase of growth, in an impactful team to provide a brilliant experience to our online customers with accurate product info, range and promotion implementation, maximising the financial performance of the site. – It’s a great time to embark on your e-Commerce career with Jollyes!

The BenefitsAt Jollyes, we’re as passionate about our people as we are about our pets! We think our tail-wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it’s needed most.

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• Competitive salary of £32k p.a.
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• iTrent financial wellbeing package, powered by Stream, enabling access to earnings before pay day plus lots more discounts and savings benefits.
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• Retail Trust membership – free counselling, wellbeing and financial support for the retail industry
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• Colleague ‘Treats’– numerous discounts on hundreds of high street retailers and online service providers from groceries to holidays and cinema trips.
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• Colleague ‘We Care’ wellbeing & medical support services – online GP, mental health support, get fit programme and much more (including ‘Tooth Fairy’ dentist on demand).
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• 30% off Jollyes branded products(and 20% off other brands in store for your pet’s needs!) with discounts for our pet clinics too.
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• Additional paid leave for your wedding, new pet coming home and your birthday off!
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• Enhanced maternity / paternity leave
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• Discounted membership for David Lloyd Clubs - access to gym, pool, spa, classes, racquet sports, kids clubs and more
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This is a full time, hybrid role involving a minimum of 3 x office days per week at our pet-friendly support office in Waltham Abbey (Essex) and up to 2 x days per week from home (or other Jollyes location as preferred). 37.5 hours per week.

The Role – Online Merchandiser

At Jollyes, our Online team sits right at the heart of our digital growth — making sure every pet owner who shops with us gets a seamless, brilliant experience from first click to checkout. We're looking for a commercially minded Online Merchandiser to help drive the trading performance of our eCommerce business and bring our online range to life. It’s a big opportunity for growth and you could be instrumental in driving that!

Reporting to our Digital Trading Manager, you'll own the day-to-day merchandising of our site — turning the trading plan into a brilliant customer experience and strong commercial results. No two days are the same, but you'll typically be:

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• Merchandising the site – presenting products clearly, keeping ranges, imagery and attributes accurate, and using GA4 insight to lift conversion and remove customer pain points.
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• Managing the range – ranging products to site on time and in stock, across click & collect and delivery, with an eye on SEO, navigation and filtering.
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• Sharpening site search – keeping results relevant and accurate, and acting on the insight behind them.
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• Bringing promotions to life – planning and executing offers on time and in full, from banners to landing pages and the full promotional customer journey.
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• Growing organic traffic – working with our in-house tools and SEO agency to hit our targets.
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The Skills – Online MerchandiserTo be successful in this role, you’ll bring the following skills, experience and qualities:

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• Previous experience in a similar online / digital merchandising environment.
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• A proactive, analytical mindset and a genuine commercial instinct — you spot what's working, dig into what isn't, and take action.
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• A collaborative style, comfortable working across buying, marketing, digital, web development and our supply base to get things done.
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• Confidence taking ownership in a fast-paced environment, working to targets with real attention to accuracy. You'll know your way around an excel spreadsheet and have an aptitude for digital systems.
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• An appetite to keep learning — and ideally, a love of pets!
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• Share our values of being: Wise, Focused, Genuine, Eager, Together
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About Jollyes Pets

Jollyes are an award-winning UK pet retailer with over 100 stores and over 50 years of pet expertise between our paws. Winners of the Retail Week award for ‘Best Retailer 2024’ (under £250m t/o), and listed in the Sunday Times ‘Best Places to Work’ you really can be sure you’re joining a great brand and employer, trusted by our customers and our colleagues. Accredited by 'Rest Less' as an age-inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we're friendly to pets people and the planet too!

To Apply:

If you’re looking for a career with a company who will truly value you and recognize your contribution with some fantastic rewards and benefits, where you can really make a difference, click to apply today!

Respectfully no agencies please