Service Advisor

Salary: £30,000 Basic | OTE: £38,000+

Location: Reading

Hours: Monday to Friday

An excellent opportunity has arisen for an experienced Service Advisor to join a busy and professional dealership in Reading. This is a customer-focused role offering a great work-life balance with Monday to Friday hours and strong earning potential.

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• Acting as the main point of contact for customers throughout the service and repair process.
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• Booking vehicles into the workshop for servicing, maintenance, and repair work.
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• Providing accurate updates on vehicle progress and managing customer expectations.
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• Preparing job cards and ensuring all required information is recorded accurately.
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• Liaising closely with the workshop team to ensure work is completed efficiently.
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• Upselling additional products and services where appropriate.
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• Handling customer queries and resolving any issues professionally.
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• Ensuring all administration is completed accurately and in line with company procedures.
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• Previous experience as a Service Advisor within the motor trade is preferred.
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• Excellent customer service and communication skills.
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• Strong organisational and administrative abilities.
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• Ability to work effectively in a fast-paced environment.
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• Confident using dealership management systems and computer software.
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• Full UK driving licence.
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• £30,000 basic salary.
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• £38,000+ OTE.
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• Monday to Friday working pattern – no weekends.
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• Supportive and professional working environment.
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• Ongoing training and career development opportunities.
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