Travel Ticketing Support Executive

Travel Ticketing Support Executive

Base Salary to £35,000 (negotiable based on experience) + Bonus and Great Benefits

Our client is a private owned travel company who specialise in small group tours within Latin America, Africa, Asia and the Middle East.

They are now recruiting for an experienced Ticketing Support Executive who has extensive working knowledge of a major GDS and flights consolidations experience.

The role supports the flights team, booking all clients flights and making any amendments.

This is an office based role in Central London.

Ticketing Support Executive Responsibilities:

Provide day-to-day support to sales agents on all GDS bookings and on all consolidator bookings and processes

Manage flights coming into range, ensuring all required international and internal flight bookings are completed

Maintain and monitor queues, including schedule changes, general queues, web/native bookings, and reissues

Perform end-of-day checks to ensure all tickets have been issued correctly

Monitor schedule changes, notify agents and customers, and action any required amendments

Arrange and process any booking adjustments resulting from schedule changes, updating back-office systems accordingly

Process ticketing, reissue, and refund requests within required timeframes and company guidelines

Ticketing Support Executive Experience Required:

Previous experience in a flights or airfares environment

Strong working knowledge of GDS reservations and ticketing (Amadeus preferred)

Excellent understanding of fare types, fare rules, ticketing, reissues, and refunds

Advanced fare management skills, including manual fare builds, name/seat corrections, and complex ticket revalidations

Ability to navigate between NDC landscape, traditional GDS content and consolidators to ensure we offer all possible options to clients

Great organisational skills, with the ability to work on multiple tasks at the same time

Numeracy and a keen attention to detail

Ticketing Support Executive Salary and Benefits

Base salary up to £35,000, negotiable depending on experience.

10% annual bonus subject to company performance.

Travel discounts

23 days annual leave

Pension

Monday to Friday

To apply for this Ticketing Support Executive role, please email your CV and a member of the team will be contact to discuss your application.