Customer Service Coordinator

Customer Service Coordinator | Blandford | £29,400

Are you an organised, people-focused professional who thrives in a fast-paced environment? Do you enjoy solving problems, building rapport, and being the person customers can rely on? This Customer Service Coordinator position offers structure, variety, and the chance to make a meaningful impact every day.

If you’re motivated by delivering a high standard of service, working with accuracy, and taking ownership of customer queries, this Customer Service Coordinator role could be exactly what you’re looking for.

As a Customer Service Coordinator, you will benefit from:

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• 25 days holiday plus bank holidays
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• Health and wellbeing initiatives
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• Ongoing training and career development
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• Supportive leadership focused on developing your strengths
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• A role offering autonomy and the chance to build long-lasting customer relationships
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As a Customer Service Coordinator, your responsibilities will include:

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• Processing customer orders accurately using the company ERP system.
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• Handling incoming calls professionally, identifying customer needs, providing updates, and upselling where appropriate.
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• Managing all customer communication including email, web, live chat, and CRM activity.
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• Producing quotations and supporting opportunity management in the CRM system.
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• Building strong rapport with customers and collaborating with internal teams to ensure expectations are met.
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As a Customer Service Coordinator, your experience will include:

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• A minimum of 1 year working within an office-based Customer Service role.
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• Strong communication skills and the ability to build rapport quickly.
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• Confident use of ERP and/or CRM systems.
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• Excellent computer skills including MS Word and MS Excel.
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• A proactive, determined, forward-thinking approach to tasks.
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If you're ready to take the next step in your career, we’d love to support you. Apply today with an up-to-date CV or call Harriet at Rubicon for more information.