Customer Service Advisor

Customer Care Advisor

Red Recruitment is recruiting compassionate, resilient and people-focused individuals to join our client in Boldon as a Customer Care Advisor.

You will support families who are making important decisions about care for their loved ones - listening, reassuring, guiding and being a steady voice.

This is a temporary contract with the potential to become permanent.

Benefits and Package for Customer Care Advisor:

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• Salary: £12.71 Per Hour
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• Hours: 40 hours, Monday-Friday 8am to 6pm, Saturday & Sunday 9-5 (working approx. 1 in 3 weekends).
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• Contract: Temporary with potential to become permanent
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• Location: Boldon, Sunderland
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• Start Date: ASAP
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• Competitive Holiday
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• Opportunity to progress personally and professionally
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• Achievable targets
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Key Responsibilities of Customer Care Advisor:

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• Act as the first point of contact for all new and existing care enquiries across calls, voicemails and webforms
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• Listen to families' needs, providing empathetic, clear and reassuring guidance
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• Confidently guide conversations towards booking care home show rounds
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• Take full ownership of each enquiry from initial contact through to admission
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• Schedule and conduct follow-up calls to support families throughout their journey
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• Liaise closely with care home teams to coordinate visits and pre-admission assessments
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• Arrange second viewings and post-visit check-ins to address outstanding questions
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• Build trusted relationships with families during significant life transitions
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• Professionally handle and direct calls from suppliers, relatives and job applicants
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Key Skills and Experience of Customer Care Advisor:

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• Excellent Customer Service skills - telephone and written
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• Stay calm and reassuring in sensitive situations
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• Organisational skills
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• Naturally show empathy and patience
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• Communicate with warmth and clarity
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• Take ownership and follow through
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• Motivated by helping people make informed decisions
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If you have the relevant skills and experience and are interested in the position as a Customer Care Advisor, please apply now!

Red Recruitment (Business)