Business Support Officer

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• Adequate numeracy and literacy skills needed for this post and be able to show they have been trained in: *
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• Administration practices
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• Customer care/front line service
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• Relevant IT skills and knowledge of software packages *
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• Relevant Level 3 qualification or equivalent experience*
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• Demonstrate excellent communication skills, both written and verbal.*
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• To have the ability to acquire the necessary standard of computer skills using word, spreadsheets and databases.*
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• Ability to work within a team and work on your own initiative when required.*
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• An understanding of and a personal commitment to the Vision and Values of Liverpool City Council
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• To have knowledge and an ability to demonstrate an understanding of the LEAs policies on Equal Opportunities.
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MAIN AREAS OF RESPONSIBILITY: Business Support Officer

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• To maintain appropriate, up to date and accurate records on relevant systems
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• To perform duties related to the processing of information, progress chasing of documentation and recording
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• To provide a flexible service including dealing with visitors to site, scanning, photocopying, filing, post, and other resource tasks as designated.
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• To maintain adequate stocks of stationary and keep storage/filing areas tidy
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• Coordinate committee reports and provide appropriate guidance to senior managers.
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• To collate and distribute item reports within agreed timescales and assist with the Quality Assurance of item reports as appropriate.
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• To arrange, attend and minute/record meetings and forums across Community Services.
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• To ensure that minutes and decisions are distributed to authorised recipients within agreed timescales and in accordance with appropriate data protection guidelines.
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• To offer guidance on procedural issues and timescales and progress actions/panel decisions as required.
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• To ensure recommendations are shared and recorded on appropriate ICT systems within agreed timescales.
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• To provide day to day systems administrative support for service critical ICT systems including M3, Flare, Civica, LALPAC, ChildView, Leisure MIS- Legend, Liquid Logic (list not exhaustive). Duties to include new user requests, training of new and existing users, ensuring system integrity, generating statutory returns.
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• Maintain confidentiality and adhere to information governance requirements when dealing with information.
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• Co-ordinate the introduction of any new technology, systems, methods, or procedures ensuring that they are efficiently incorporated in to working practices.
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• To provide support to officers on the delivery of Community Services systems.
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• To act as the Assistant Directors PA and also provide cover for the Directors PA as necessary during periods of absence.
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• Use initiative in relation to managing your own workload and judgement to resolve and deal with problematic situations.
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