Customer Service Advisor

Customer Service Advisor

Red Recruitment is recruiting enthusiastic, customer-focused individuals to join our client in TQ10 9GQ as a Customer Service Advisor.

You will be the first point of contact for customers, handling enquiries by phone and email, processing orders, resolving queries and delivering an excellent customer experience across a range of well-known client accounts.

This is a temporary contract with the potential to become permanent.

Benefits and Package for Customer Service Advisor:

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• Salary: £12.71 Per Hour
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• Hours: Mon-Fri 8am-6pm, Sat-Sun 9am-5pm (working one weekend day each week with a weekday off on a set rota)
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• Contract: Temporary with potential to become permanent
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• Location: TQ10 9GQ
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• Start Date: ASAP
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• Competitive holiday allowance
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• Opportunity to progress personally and professionally
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• Achievable targets
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Key Responsibilities of Customer Service Advisor:

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• Act as the first point of contact for customer enquiries via telephone and email
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• Process orders, enquiries and customer requests accurately and efficiently
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• Take inbound calls in a friendly, professional and informative manner
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• Make outbound calls to businesses and consumers when required
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• Assist customers with product information, order queries and returns processes
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• Escalate complex issues to the senior customer service team when appropriate
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• Accurately update customer records and maintain the company database
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• Complete a range of administrative tasks to support the customer service function
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• Manage customer accounts from quotation through to payment follow-up
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• Deliver excellent customer service while supporting a variety of client accounts
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Key Skills and Experience of Customer Service Advisor:

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• Excellent written and verbal communication skills
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• Strong customer service skills with a friendly and professional approach
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• Ability to remain calm and organised under pressure
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• Confident using Microsoft Office and other computer systems
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• Excellent attention to detail and accuracy
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• Able to prioritise and manage a varied workload
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• A quality and service-focused attitude
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• Previous customer service or contact centre experience is desirable
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If you have the relevant skills and experience and are interested in the position as a Customer Service Advisor, please apply now!

Red Recruitment (Business)