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Posted 21 July, 2026

Data Collection Officer

JOB SWITCH LTD
Nottingham, ENG, GB Full Time

Job Description

Main purpose of the job: Identify gaps in data within Housing systems. Data Collection OfficerGather, record and manage tenant information using a variety of methods, ensuring it is up to date and compliant in all relevant systems. Data Collection Officer\n

Main Duties and Responsibilities: Data Collection Officer\n

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  • Maintain accurate and up to date tenant records on various systems, including personal information and tenancy details.
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  • Produce reports on tenant data and identify gaps.
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  • Gather tenant information through various methods, including surveys, interviews and document reviews.
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  • Visit tenants in their homes to obtain the necessary information, adhering to risk assessments and lone working practices at all times.
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  • Generate surveys utilising Microsoft Office and web-based forms, and liaise with internal colleagues to promote the benefits of completion.
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  • Provide excellent customer service, signposting tenants to relevant information as required.
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  • Communicate with tenants regarding data collection processes and ensure transparency.
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  • Communicate effectively with tenants, stakeholders and internal colleagues to ensure data accuracy and consistency.
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  • Ensure proper consent is obtained for data processing activities and manage consent preferences.
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  • Apply data minimisation principles to only collect and retain necessary information, and ensure data confidentiality and compliance with relevant data protection regulations (e.g. GDPR).
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  • Carry out any other duties that are within the scope and grading of the post which could also be requested by the line manager or Head of Service.
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