Skip to main content
Posted 21 July, 2026

Senior Relationship Manager - Intermediary

LJ Recruitment
London, ENG, GB Full Time

Job Description

Senior Relationship Manager (Intermediary)\n

Location: LondonEmployment Type: Permanent | Full-TimeSalary: Up to £70,000Working Pattern: Onsite - 5 days per week (no hybrid working)

About the Role\n

We are seeking an experienced Senior Relationship Manager (Intermediary) to drive profitable growth across the Commercial and SME portfolio through a strong intermediary-led business model. This role is responsible for originating new business, managing existing intermediary relationships, and overseeing a diverse corporate credit portfolio while maintaining high standards of risk management, service delivery, and regulatory compliance.

\n

Reporting to the Head of Islamic Banking & Intermediary Business, the successful candidate will play a key role in expanding intermediary partnerships, identifying early warning signals within portfolios, and maximising profitability through value-added solutions.

Key ResponsibilitiesRelationship Management & Business Development\n
    \n
  • \n

    Manage and grow relationships with commercial clients ranging from SME to Corporate.

    • \n
  • \n

    Develop and maintain strong partnerships with intermediaries to generate new business opportunities.

    • \n
  • \n

    Drive revenue, asset growth, and cross-selling opportunities across commercial, FI, and private banking products.

    • \n
  • \n

    Execute a structured calling and meeting programme to identify customer needs and deliver tailored solutions.

    • \n
Corporate Portfolio & Credit Management\n
    \n
  • \n

    Manage a portfolio of corporate credit accounts with varying turnover and exposure levels.

    • \n
  • \n

    Prepare and review credit proposals, including detailed balance sheet, income statement, and cash flow analysis.

    • \n
  • \n

    Monitor account performance, payment behaviour, and portfolio health.

    • \n
  • \n

    Conduct regular client visits to strengthen relationships and enhance account profitability.

    • \n
Monitoring, Reporting & Documentation\n
    \n
  • \n

    Ensure facility documentation and account records remain accurate and up to date.

    • \n
  • \n

    Monitor credit utilisation, business volumes, TR maturities, and PAD retirements.

    • \n
  • \n

    Provide regular MIS and performance updates to senior management.

    • \n
Remedial & Risk Management\n
    \n
  • \n

    Identify early warning indicators and proactively escalate concerns.

    • \n
  • \n

    Follow up on overdue accounts and coordinate transfer to Recovery where required.

    • \n
  • \n

    Provide full documentation and ongoing support to recovery teams.

    • \n
Team Development & Leadership\n
    \n
  • \n

    Advise and guide Assistant Relationship Managers on routine and complex matters.

    • \n
  • \n

    Line-manage junior support staff and Relationship Support Officers where applicable.

    • \n
  • \n

    Support team development through coaching, feedback, and performance management.

    • \n
Customer Service & Stakeholder Engagement\n
    \n
  • \n

    Act as a key point of contact for intermediaries and clients, ensuring timely and effective responses.

    • \n
  • \n

    Handle complex customer queries and complaints professionally.

    • \n
  • \n

    Ensure customer data accuracy and compliance with internal procedures.

    • \n
  • \n

    Represent the organisation positively with clients, intermediaries, and internal stakeholders.

    • \n
Projects & Continuous Improvement\n
    \n
  • \n

    Contribute to special projects and initiatives as assigned.

    • \n
  • \n

    Identify process gaps and recommend improvements to enhance efficiency and control.

    • \n
  • \n

    Participate actively in team meetings, training, and professional development.

    • \n
Regulatory & Conduct Responsibilities\n
    \n
  • \n

    Comply with all FCA and PRA Conduct Rules and Certification Regime requirements.

    • \n
  • \n

    Act with integrity, skill, care, and diligence at all times.

    • \n
  • \n

    Ensure effective control, compliance, and oversight within areas of responsibility.

    • \n
  • \n

    Promote fair customer outcomes and sound market conduct.

    • \n
Experience & Qualifications\n
    \n
  • \n

    Minimum 5 years' experience in a Relationship Manager or Senior Relationship Manager role within banking.

    • \n
  • \n

    Strong background in commercial lending, intermediary banking, and portfolio management.

    • \n
  • \n

    Proven experience in credit analysis, customer relationship management, and negotiation.

    • \n
  • \n

    Line management experience preferred.

    • \n
  • \n

    Commitment to ongoing Continuing Professional Development (CPD) and regulatory training.

    • \n
Key Skills & Competencies\n
    \n
  • \n

    Commercial and SME Banking Expertise

    • \n
  • \n

    Intermediary Relationship Management

    • \n
  • \n

    Credit & Financial Analysis

    • \n
  • \n

    Regulatory & Conduct Risk Awareness

    • \n
  • \n

    Negotiation & Stakeholder Engagement

    • \n
  • \n

    Customer Service Excellence

    • \n
  • \n

    Strong Numerical & Financial Acumen

    • \n