Customer Support Representative

Job Title: Customer Support Specialist

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Salary: £28,000

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Location: Denton

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Type: Full-time, Permanent, Office-Based

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Hours: Mon-Fri, 08:30 - 17:00

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About the Company

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This is an exciting opportunity to join a well-established and respected leader in the UK kitchen and bedroom industry. With over three decades of experience, they are known for their commitment to quality, innovation, and exceptional customer service. Their collaborative culture and focus on employee development make them a fantastic place to build a long-term career.

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The Role

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As a Customer Support Specialist, you will play a key role in delivering outstanding service within a fast-paced environment. You’ll be responsible for processing customer orders, resolving queries, and supporting key account activities to ensure a seamless experience for trade customers. This position requires strong communication skills, attention to detail, and the ability to manage multiple priorities effectively.

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Key Responsibilities

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Process customer orders accurately and efficiently

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Handle incoming and outgoing calls to support customer needs

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Manage backorders and delays, keeping customers informed

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Respond to queries via the CRM system and maintain accurate case updates

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Assist the wider team with complex investigations and escalations

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Handle customer complaints and aftersales issues promptly

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Process payments and replacement orders where required

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Liaise with internal teams to resolve service issues

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Make cost-effective decisions for customer resolutions under guidance

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Support upselling and quote follow-ups

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Inspect returned goods for credit when necessary

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Work towards achieving KPIs and departmental objectives

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What We’re Looking For

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Passion for delivering excellent customer service

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Strong problem-solving skills and ability to resolve conflicts

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Excellent communication skills, both verbal and written

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Ability to multitask and prioritise in a busy environment

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Proficiency in Microsoft Office (Excel and Word)

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A proactive attitude and willingness to learn

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Previous experience in a similar customer-facing role

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Experience in customer service or administration

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GCSE level education or above

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Strong organisational and time management skills

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Benefits

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Competitive salary and performance incentives

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24 days holiday plus bank holidays and Christmas closedown

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Opportunities for professional growth and development

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Supportive and collaborative team environment

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Modern, spacious workplace with wellness initiatives

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Staff discounts, saving schemes, and engaging social events