Account Manager

Our Client

Our client is a fast-growing, private equity-backed supply chain tech business. Their programmes are used by large multinational organisations across multiple continents, and they've built a strong reputation as a go-to provider in this space. Following recent investment, they're scaling their commercial team to support the next phase of growth.

The Role

As an account manager, you'll own a portfolio of corporate customers from onboarding through to renewal — building long-term, trust-based relationships and identifying opportunities to grow the account. You'll work cross-functionally with sales, professional services, content, and technical teams to shape a seamless customer experience, and you'll lead commercial conversations at renewal, negotiating terms and pricing directly with senior stakeholders.

This is a client-facing, relationship-led role suited to someone who's customer-obsessed, commercially minded, and comfortable managing multiple accounts and stakeholders simultaneously.

Hybrid working, with a UK base near the Thames Valley area.

Responsibilities

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• Manage a portfolio of corporate customers, driving retention, usage, and satisfaction
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• Act as the primary day-to-day point of contact for assigned accounts
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• Identify and develop new business opportunities within existing accounts
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• Lead the renewal process, including negotiating new terms and pricing
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• Liaise with internal teams (sales, professional services, content, technical) to improve the end-to-end customer journey
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• Manage multiple concurrent projects across a range of internal and external stakeholders
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• Represent the business professionally to senior external stakeholders, including C-suite, VP, and L&D leaders
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About You

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• At least 2 years' experience in Account Management, Customer Success, or Sales, managing customers through onboarding, retention, and growth
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• Ambitious, with a genuine interest in building a long-term commercial career in a growing, investor-backed business
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• Confident communicator with strong presentation skills and natural rapport-building ability
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• Comfortable working autonomously and taking ownership of your portfolio
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• Strong organisational and time-management skills, able to juggle competing deadlines
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• A collaborative team player with a can-do attitude
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Benefits

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• Clear progression path in a scaling, PE-backed business — genuine opportunities to move into broader commercial or leadership roles as the company grows
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• Exposure to global, blue-chip clients and senior stakeholders
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• Hybrid working with flexibility
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• Supportive, close-knit team culture
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• The chance to develop skills across customer growth, negotiation, and contracting
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