Administrator Customer Service

Administrative & Customer Service Officer

NottinghamFrom £26,000 per year

About the Role

Reed is looking for a organised and customer-focused Administrative & Customer Service Officer to join our clients growing team to work Monday to Friday in the office

This is a varied, fast-paced role combining administration with customer interaction, ideal for someone who enjoys speaking with people and keeping things running smoothly behind the scenes.

You’ll play a key role in delivering a high-quality service experience, primarily over the phone, while ensuring all administrative processes are handled efficiently and accurately.

Key Responsibilities

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• Manage inbound and outbound calls in a professional and friendly manner
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• Respond to customer enquiries and resolve issues promptly
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• Carry out day-to-day administrative tasks (data entry, filing, record keeping)
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• Schedule appointments and manage diaries
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• Maintain accurate and up-to-date customer records
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• Liaise with internal teams to support smooth daily operations
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About You

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• Previous experience in an administration and/or customer service role is desirable
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• Confident and professional telephone manner
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• Strong communication and interpersonal skills
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• Highly organised with good time management
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• Comfortable using Microsoft Office and general computer systems
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• Able to multitask, prioritise, and work independently
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What We Offer

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• Supportive and collaborative working environment
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• Ongoing training and development opportunities
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• Competitive salary based on experience
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Additional Benefits

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• Company pension
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• Employee discounts
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• Free on-site parking
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• Health & wellbeing programme
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• Casual dress
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• Regular company events
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Additional Information

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• Full-time position
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• GCSE (or equivalent) preferred
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• Minimum 1 year administrative experience preferred
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