Customer Service Representative

Customer Service Representative

Red Recruitment is recruiting a Customer Service Representative for our client based in Norwich who specialise in 24/7 Care solutions on a temporary basis.

This role is perfect for someone with an empathetic approach, who likes working in a fast-paced environment, delivering outstanding customer experiences to vulnerable customers. You will be speaking with customers, collecting payments, and setting up direct debits.

Benefits and Package for Customer Service Representative:

Salary: £12.81 per hour.Hours: 37.5 Hours Per Week - Shift pattern Monday - Sunday Between 7am - 8pmContract: TemporaryLocation: Norwich - Hybrid

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• Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
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• 24/7 employee assistance programme with an easily accessible app!
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• Family and Friends discounts on our services & products
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• Pension Scheme, up to 3% Company matched
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• Free on-site parking
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Key Responsibilities of Customer Service Representative:

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• Handle inbound and outbound customer enquiries across telephone, email, and digital channels in a professional and timely manner.
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• Provide accurate information, guidance, and support to customers, resolving issues at first contact where possible.
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• Record and update customer details and case notes accurately within the contact centre systems.
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• Escalate complex issues to senior colleagues or specialist teams in line with procedures.
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• Adhere to all company policies, regulatory requirements, and service standards.
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• Meet individual and team performance targets including response times, quality measures, and customer satisfaction scores.
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• Manage sensitive or challenging conversations with discretion and professionalism, ensuring vulnerable customers are supported appropriately.
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• Contribute to continuous service improvement by identifying recurring issues and suggesting solutions.
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• Participate in regular training and coaching sessions to maintain product knowledge, compliance awareness, and service skills.
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Key Skills and Experience of Customer Service Representative:

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• Experience in customer objection handling and complaints
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• Excellent internal and external emotional intelligence and relationship management skills
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• Proficient in computer software and technology platforms, especially CRM and Microsoft Office
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• Highly organised and accurate
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• Excellent listening skills
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• Outstanding communicator
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• Present information clearly, concisely, accurately and in ways which promote understanding
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• Self-driven and able to raise standards of quality and productivity when required
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• Exposure to cash collection a significant bonus
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• NVQ level 2/3 in Customer Service / Business Administration - desirable
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If you have the relevant skills and experience as a Customer Service Representative and are interested in the position, please apply now!

Red Recruitment (Business)