Legal Support Team Leader

Hiring: Legal Support Team Leader | Top 500 Law Firm

£27,000 – £30,000

Shrewsbury, Telford, Hereford, Oswestry

An exciting opportunity for a Legal Support Team Leader to join a Top Tier Legal 500 firm as part of their Legal Support Services Team, with roles available across Telford, Shrewsbury, Oswestry, and Hereford. This is a pivotal leadership position, offering the chance to play a key role in shaping the performance, efficiency, and overall delivery of a central support function within a highly regarded and forward-thinking firm.

You will be joining a forward-thinking firm with a strong reputation for excellence, collaboration, and employee development. This is an excellent opportunity for someone with leadership experience looking to step into a role with real operational impact and responsibility across a busy, multi-functional support department.

The Role:

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• Provide operational leadership and line management to the Legal Support Services Team
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• Oversee telephony, front of house client services, and legal administrative assistants
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• Manage day-to-day operations, rotas, and workflow distribution
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• Conduct regular 1-1 meetings and performance reviews
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• Monitor KPIs, productivity, and service levels, taking action where required
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• Support and manage disciplinary and HR processes where necessary
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• Ensure accurate processing of legal documentation, dictations, and correspondence
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• Oversee file opening, closures, archiving, and document management systems
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• Maintain high standards across all administrative and practice management systems
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• Support lawyers across the firm by ensuring an efficient and reliable support function
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About you:

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• Strong background in HR and general administration
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• Confident leadership and delegation skills
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• Ability to manage performance and support team development
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• Strong organisational skills and attention to detail
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• Ability to work under pressure and manage competing priorities
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• Legal experience is not essential – open to candidates from any industry background
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What’s on offer?

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• 25 days annual leave plus Bank Holidays (increasing with service)
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• Enhanced maternity and paternity pay
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• Annual bonus scheme (2%–4% for exceeding targets)
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• Long service awards
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• Cycle to work and tech schemes
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• Firm-wide social events
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• Westfield Health Employee Assistance Programme (including GP access, counselling, and healthcare contributions)
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• Group life assurance scheme
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• Discount on legal fees
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Are you an experienced team leader looking to step into a key operational role within a supportive and forward-thinking firm? Get in touch today to find out more.