Process and Quality Specialist

Join a leading Banking Firm as a Process & Quality Specialist!

Job Overview

We are seeking an experienced Wealth Management Process and Quality Specialist to support a high-performing wealth management team in maintaining exceptional standards across processes, risk management, and client service delivery. This role will act as a key point of contact for process, regulatory, and risk-related matters while driving continuous improvement, quality assurance, and operational excellence across the business.

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• Location: Manchester
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• Daily Rate: Competitive
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• Contract Length: Dec 2026
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• Start Date: ASAP
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Key Responsibilities

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• Act as the primary point of contact for queries relating to regulations, processes, tools, and risk management.
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• Deliver training and guidance on new tools, processes, and quality standards to support team enablement.
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• Monitor risk reports, identify potential issues, and escalate concerns where appropriate.
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• Assess client-related risks and implement appropriate mitigation measures.
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• Partner closely with Client Advisors, Client Account Managers, Desk Heads, and internal stakeholders to support risk and process initiatives.
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• Drive improvements in documentation quality, assessments, alerts management, and remediation activities.
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• Identify and recommend process enhancements that improve operational efficiency, risk management, and service quality.
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Key Requirements

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• Previous experience within financial services, ideally in a client-facing, risk, process, or quality-focused role.
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• Strong understanding of wealth management products, services, and operational processes.
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• Banking-related qualification, apprenticeship, traineeship, or Bachelor's degree.
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• Excellent knowledge of risk management frameworks, controls, and regulatory requirements.
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• Strong attention to detail with a disciplined and quality-focused approach.
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• Excellent written and verbal communication skills, with the ability to engage stakeholders at all levels.
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Additional Information

Interview Process: Two-stage interview process.

How to Apply

If you're interested in this role, click 'Apply Now' to submit an up-to-date copy of your CV. If this role isn't quite right for you but you're looking for your next opportunity, please contact us for a confidential discussion about your career goals and future opportunities.

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