Sales Administrator

Job Title: Sales Administrator

Location: Farnworth, Bolton, BL4 0AN

Salary: £28,000 - £30,000 per annum

Job Type: Full time, Permanent

Working Hours: 38 hours per week (07:30 to 16:00 Monday to Thursday and 07:30 to 12:50 Friday)

Based in Greater Manchester, Heatrod Elements are the UK's leading manufacturer of heating elements and associated process heating equipment required for industrial heating applications.

About the Role:

To provide essential administrative and customer service support to the Engineering and Sales teams within a manufacturing environment. The role acts as a key link between customers, sales, production, and logistics, ensuring orders are processed accurately, customer queries are resolved efficiently, and service levels are consistently maintained.

Key Responsibilities:

Sales & Order Administration:

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• Process customer orders accurately and efficiently using the company's ERP or sales systems
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• Prepare sales quotations and follow up with customers as required
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• Liaise with production and planning teams to confirm lead times and delivery schedules
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• Maintain accurate customer, pricing, and order records
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Customer Service:

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• Act as the primary point of contact for customer enquiries via phone and email
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• Handle order queries, delivery updates, and invoice discrepancies professionally
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• Manage customer complaints and work with internal teams to achieve timely resolution
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• Build and maintain strong customer relationships
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• Coordination & Communication:
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• Support Sales and Engineering teams with account administration
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• Communicate with production, warehouse, and logistics teams
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Reporting & Administration:

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• Produce sales and order reports
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• Maintain accurate records and documentation
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About you:

Skills & Experience:

Essential:

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• Experience in manufacturing sales administration or customer service
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• Strong organisational and communication skills
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• Proficiency in Microsoft Office
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Desirable:

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• ERP or CRM system experience
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Personal Attributes:

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• Customer-focused and professional
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• Proactive and detail-oriented
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What we can offer you:

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• 25 days (plus bank holidays) holiday increasing with length of service
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• Free onsite parking
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• Cycle to work scheme
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• Learning and Development Opportunities
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• Referral scheme
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• Cash Health Plan
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• Staff social events through the year
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No agencies.

Please click the APPLY button to send your CV and Cover Letter for this role.

Candidates with the relevant experience or job titles of; Sales Admin, Sales Administrator, Office Administration, Admin Assistant, Administrative Assistant, Admin Executive, Sales Client Services, Sales Support Admin may all be considered.