Credit Control Executive

Credit Control Executive

Location: Windsor, Berkshire

Salary: Competitive + Bonus + Benefits

Job Type: Full-time | Permanent | Office Based | Monday – Friday 8.30am - 5pm

CTR Select is recruiting on behalf of a growing financial services organisation for a Credit Control Executive to join its expanding Collections team.

This is a fantastic opportunity for someone with experience in credit control, collections or accounts receivable who enjoys building customer relationships, resolving payment issues and working in a fast-paced environment.

Key Responsibilities:

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• Manage a portfolio of customer accounts, ensuring overdue payments are collected promptly.
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• Contact customers by phone and email to resolve outstanding balances and agree payment arrangements.
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• Monitor daily payments and accurately allocate funds.
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• Maintain up-to-date CRM records, account notes and collection activity.
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• Build strong customer relationships while delivering excellent service.
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• Review customer accounts and request supporting financial information where appropriate.
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• Work closely with colleagues to identify customers eligible for additional funding opportunities.
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• Support the Credit Control Manager with reporting and portfolio management.
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• Work towards individual and team performance targets while ensuring regulatory compliance.
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• Identify opportunities to improve processes and customer outcomes.
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Skills and Experience:

You'll ideally have:

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• Previous experience in Credit Control, Collections, Accounts Receivable or Financial Services.
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• Excellent communication and negotiation skills.
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• Strong organisational skills and attention to detail.
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• A confident and professional telephone manner.
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• Good IT skills and experience using CRM systems.
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• A proactive, customer-focused approach with the ability to prioritise workload.
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If this Credit Control Executive role is of interest to you, please click apply or contact Marie Spratley in our Egham office.