Customer Service Advisor/Receptionist- Birmingham x1

Facilities and Services Officer needed in Birmingham. ASAP start 21/07/26. £14.50 per hour, ongoing role. 37.5 hours a week working. Shift pattern to be confirmed next week when interviewing. THE ROLE-\n

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• Open / Close the building and maintain security levels (building sweeps for people on site when closing etc)
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• Management of reception desk and cover reception as part of a rota (to include weekends and evenings)
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• Monitor and maintain a high standard of health and safety by undertaking regular building checks and resolving or reporting any issues that arise
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• Maintain a high standard of service to the building users by proactively identifying areas requiring maintenance
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• Provide an excellent level of customer service at all times, including handling ad hoc enquiries from building users and other customers in a professional and courteous manner, either resolving or referring on to others as appropriate
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• Develop and maintain a trusted partner relationship with teams throughout the University and support administrative tasks that might be required
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• Daily completion of documented room checks to ensure all equipment works, nothing is missing, classes are clean and in the correct configuration, and there are no broken or damaged tables/chairs
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• Daily completion of documented building checks
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• Act as the first point of contact for facilities/building issues (building management, landlord and contractors)
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• Manage the Facilities Maintenance portal (log new reactive tasks, review jobs raised, monitor job progress)
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• Carry out basic repairs and maintenance to building fabric and equipment
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• Carry out basic PPM checks: fire alarm tests, fire extinguisher, lightning, fire doors etc.
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• Act as Health & Safety contact, First Aider and Fire / Chief Fire Marshal
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• Overseeing annual H&S & Fire audits and assist with Fire Drills and any other H&S-related matters; regular first aid box checks, defibrillator checks, site inductions
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• Management of personal emergency evacuation procedures (PEEP)
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• Provide a first-line response to classroom IT queries and troubleshooting issues and log issues with IT service desk
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• Assist faculty in classrooms as and when required, with basic IT troubleshooting
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• Manage and invigilate on-site Computer based assessments (CBA); schedule and facilitate
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• Report any safeguarding, compliance, data protection, student conduct and infosec issues to the relevant internal teams
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• Carry out any administrative duties in support of the role: (printing and uploading class register, displaying relevant classroom change signage, creating and printing QR codes)
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• Carry out documented security-related tasks: regular premises patrols, door code changes, reviewing and downloading CCTV footage, checking lanyards and QR scanning, challenging and reporting inappropriate behaviour, escalating security issues to management or local authorities
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• Create and issue staff and students lanyards
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• Ensuring all staff and students wear lanyards whilst on site
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• Be flexible and willing to work out of normal hours to deal with any ad hoc issues that arise and deal with them appropriately. Be prepared to provide holiday/sickness cover when required. This may include a change of timing or work location.
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• Perform other duties that may be required to enable the Facilities Management Team to deliver its agreed service level
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