Sales Support Manager

Sales Support ManagerLocation: SmethwickSalary: £32,000 to £35,000 (Depending on experience)The RoleAn exciting opportunity has arisen for an experienced Sales Support Manager to join a well-established and growing business based in Smethwick. This is a varied role that combines sales administration, customer account management and export coordination, supporting both UK and international customers.The successful candidate will play a key role in ensuring customer orders are processed efficiently, maintaining excellent customer relationships and supporting the wider sales team.Key Responsibilities\n

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• Manage customer sales orders from receipt through to delivery
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• Process quotations, sales orders and customer invoices
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• Coordinate delivery schedules and ensure customer deadlines are met
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• Prepare and manage export documentation in line with current legislation
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• Act as the main point of contact for customer enquiries via telephone, email and face-to-face
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• Build and maintain strong relationships with UK and overseas customers
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• Provide accurate updates to customers regarding order progress and delivery schedules
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• Liaise with internal departments to communicate customer demand and purchasing requirements
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• Support the external sales team with day-to-day account management
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• Manage key customer accounts and ensure high levels of customer satisfaction
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• Complete daily cash reporting and petty cash administration
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• Assist with additional administrative duties as required
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About You\n

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• Previous experience within a sales support, sales administration or account management role
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• Experience processing customer orders from enquiry through to completion
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• Knowledge of export procedures and documentation would be highly advantageous
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• Excellent customer service and communication skills
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• Strong organisational skills with the ability to prioritise a busy workload
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• High levels of accuracy and attention to detail
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• Good working knowledge of Microsoft Office, particularly Excel and PowerPoint
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• The ability to work both independently and as part of a team
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• A proactive approach with excellent problem-solving skills
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• Experience working within a manufacturing or engineering environment would be beneficial
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What's on Offer\n

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• Permanent, full-time position
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• Salary of £35,000, negotiable depending on experience
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• Opportunity to join a stable and growing business
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• Varied role with responsibility and autonomy
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• Supportive working environment with opportunities to develop your skills
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If you have strong sales support and customer account management experience and enjoy working in a fast-paced environment, we'd love to hear from you. Apply today to find out more.