Customer Service Administrator

Are you an experienced customer service professional who thrives in a fast paced environment?

My client, a well established business based in Bishop Auckland, is looking for a Customer Service Advisor to join their busy and supportive team. This is an excellent opportunity for someone who enjoys working collaboratively across departments and takes pride in providing a first class customer experience.

In this varied role, you will be responsible for handling customer orders, managing queries, and resolving complaints or issues efficiently and professionally. You will play a key part in ensuring orders are processed accurately and customers are kept informed throughout the journey.

Key Responsibilities

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• Work closely with the sales and production teams to enhance the overall customer experience
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• Support the order coordination process to improve efficiency and effectiveness
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• Ensure all data entry is accurate and completed within required timescales
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• Manage order amendments from the point of original order receipt
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• Provide customers with updated delivery dates and order confirmations
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• Review customer requirements and ensure delivery performance targets are achieved
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• Provide customers with estimated delivery times and weekly delivery reports
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• Communicate openly with customers where delivery targets cannot be met due to production issues
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• Support the order processing team during busy periods when required
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• Assist with resolving transport related issues and maintaining service standards
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• Identify opportunities to improve systems, processes, and procedures
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• Share knowledge and best practice across teams
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• Continue developing technical knowledge through training and learning opportunities
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• Ensure all work is completed in line with company quality standards
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Skills and Experience Required

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• Previous experience within a customer service or order processing role
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• Experience using enterprise resource planning or manufacturing resource planning systems, alongside Microsoft Office applications
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• Ability to work at pace whilst maintaining excellent attention to detail
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• Strong verbal and written communication skills
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• Excellent interpersonal and relationship building skills
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• Ability to remain calm and professional under pressure
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• Strong problem solving skills with a proactive approach
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• Confidence when handling challenging situations or customer complaints
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• Commercial awareness and the ability to influence positive outcomes
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If you are looking for a new challenge where you can make a real impact, please click apply.